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Allentown Transitions to Digitized Online Platform, Allows Credit Card Payments

April 25, 2023 – The City of Allentown has begun the transition to Energov, a new licensing and permitting system that will modernize the way that individuals and entities do business with the City. The "go-live" launch date is anticipated for May 1, 2023 and will be rolled out in phases to the public over the month of May.

Energov is an online platform that allows constituents to apply, submit, and pay for: licenses, permits, and land development reviews. This business is currently done on paper and manually processed.

The self-service portal system also offers real-time ‘application tracking’ which aims to increase process transparency, which will advise applicants of the status of licenses, permits, and land development reviews.

Energov will also enable the City to expand for the first time its ability to accept all major debit and credit cards citywide for any City-related fees, in-person or online. There is a convenience fee of 2.90% plus a 25-cent transaction fee for every payment made on a debit or credit card.

As a result, there will be a service disruption during the transition this week at the City customer counters including a 3-day closure of the 3rd and 4th floors of City Hall and the 3rd floor of Bridgeworks from April 26 through April 28. Time sensitive documents may be dropped off at the Front Desk at City Hall.

Impacted City Bureaus include Building Safety and Standards, Environmental Health, Planning and Zoning, Engineering, Sweep, Fire, and Revenue and Audit (limited to licenses). During this transition timeframe, cash will not be accepted by these bureaus. Only payments made by check or money order will be accepted this week and will be processed after the Energov launch on May 1.

The software is facilitated by Tyler Technologies’ Enterprise Permitting & Licensing Software powered by Energov, which improves municipal workflow experience around planning, licensing, permitting, regulatory management, inspections, and code enforcement.